Effective Date: August 1, 2022
Review Date: July 19, 2025
Approved By: Vera Jackson, Chief Administrative Officer

Purpose:
Nak Union Behavioral Health uses SMS (text messaging) services, including through RingCentral,
Sharenote and PDF Filler to communicate with clients about appointment reminders, telehealth
sessions, service updates, and registration instructions. This policy outlines how your information is
collected, used, and protected.

Scope of Use:

1. 1. What Personal Information is Collected
      We may collect the following personal information through our website, intake process, or SMS
      communications:

• • Full name
  • Contact information (phone number, email address, mailing address)
  • Date of birth (DOB)
  • Social Security Number (SSN)
  • Government-issued ID and ID number(s)
  • Health information, including diagnoses and treatment history
  • Insurance information
  • Race and ethnicity
  • Employment details

2. 2. How Personal Information is Used
      Your personal information may be used for the following purposes:

• • Verifying your identity and insurance coverage
  • Providing mental health and telehealth services
  • Communicating appointment confirmations, reminders, and follow-up instructions
  • Sending links and access to telehealth platforms
  • Complying with legal and regulatory requirements (e.g., HIPAA, DBHDD, DCH)
  • Preventing fraud and ensuring data security
  • Improving service quality and personalization
  • Optional marketing or health education content (only with explicit consent)

3. 3. Who Personal Information is Shared With
      Nak Union Behavioral Health may share your information with:

4. SMS Consent & Third-Party Sharing
By providing your mobile number, you consent to receive SMS messages from Nak Union Behavioral
Health. These messages may include:

• Appointment confirmations and reminders
• Telehealth session links and instructions
• Intake, registration, or service-related updates

SMS consent is not shared with third parties.
We are committed to protecting your data from third-party access. We do not sell or share your mobile
number or personally identifiable information (such as your name, email, or phone number) with
advertisers or affiliates. Any third-party apps used by Nak Union must request your explicit permission
before accessing personal data such as contacts, location, or device information.
5. SMS Terms & Conditions

• • Messaging frequency may vary based on your interaction with our services.
  • Message and data rates may apply depending on your mobile carrier.
  • You can opt out of SMS communications at any time by texting STOP.
  • To review our full privacy policy and terms of service, visit:
  • Privacy Policy: www.nakunion.org/privacypolicy
  • Terms of Service: www.nakunion.org/termsofservice

• • Our employees, clinical staff, and administrators
  • Insurance companies for billing and reimbursement
  • Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD)
  • Georgia Collaborative Administrative Services
  • The Joint Commission (accreditation and compliance)
  • Georgia Department of Community Health (DCH)
  • Other organizations at your request with a signed Release of Information (ROI) such as other
    medical providers, courts/attorneys, etc.
    Your personal information is never sold.