Proposed Services will Address Violence and Trauma 

Nak Union Behavioral Health will implement trauma-informed approaches in delivery of services to clients.  Many of our participants will have histories of physical and sexual abuse and other types of trauma-inducing experiences. These experiences often lead to mental health and co-occurring disorders such as chronic health conditions, substance abuse, eating disorders, and HIV/AIDs. Their experiences often place them on a path of crime.

The work of NAK Union Behavioral HealthTreatment is based on an understanding of the vulnerabilities or triggers of trauma survivors that traditional service delivery approaches may worsen, so that services and programs can be more supportive and avoid re-traumatization. Thus, we recognize the following:

  • The survivor’s need to be respected, informed, connected, and hopeful regarding their own recovery
  • The interrelation between trauma and symptoms of trauma
  • The need to work in a collaborative way with survivors, family and friends of the survivor, and other human services agencies in a manner that will empower survivors and consumers 

Adherence to the Culturally and Linguistically Appropriate Services (CLAS) 

The CLAS standards are primarily directed at health care organizations, but the majority of the standards have been adopted by NAK Union Behavioral Health. The 14 standards are organized by themes:

  • Culturally Competent Care (Standards 1-3)
  • Language Access Services (Standards 4-7)
  • Organizational Supports for Cultural Competence (Standards 8-14).

Standards adopted by NAK Union Behavioral Health :

Standard 1- Organizations should ensure that patients/consumers receive from all staff member’s effective, understandable, and respectful care that is provided in a manner compatible with their cultural health beliefs and practices and preferred language.

Standard 2- Organizations should implement strategies to recruit, retain, and promote at all levels of the organization a diverse staff and leadership that are representative of the demographic characteristics of the service area.

Standard 3- Organizations should ensure that staff at all levels and across all disciplines receive ongoing education and training in culturally and linguistically appropriate service delivery.

Standard 7- Organizations must make available easily understood consumer-related materials and post signage in the languages of the commonly encountered groups and/or groups represented in the service area.

Standard 8- Organizations should develop, implement, and promote a written strategic plan that outlines clear goals, policies, operational plans, and management accountability/oversight mechanisms to provide culturally and linguistically appropriate services.

Standard 9- Organizations should conduct initial and ongoing organizational self-assessments of CLAS-related activities and are encouraged to integrate cultural and linguistic competence-related measures into their internal audits, performance improvement programs, patient satisfaction assessments, and outcome-based evaluations.

Standard 10- Organizations should ensure that data on the individual patient/consumer’s race, ethnicity, and spoken and written language are collected in health records, integrated into the organization’s management information systems, and periodically updated.

Standard 11- Organizations should maintain a current demographic, cultural, and epidemiological profile of the community as well as a needs assessment to accurately plan for and implement services that respond to the cultural and linguistic characteristics of the service area.

Standard 13- Organizations should ensure that conflict and grievance resolution processes are culturally and linguistically sensitive and capable of identifying, preventing, and resolving cross-cultural conflicts or complaints by patients/consumers.

Standard 14- Organizations are encouraged to regularly make available to the public information about their progress and successful innovations in implementing the CLAS standards and to provide public notice in their communities about the availability of this information.

NAK Union Alcohol Behavioral Health will assure ongoing adherence to CLAS through the implementation of Standard 9: Organizations should conduct initial and ongoing organizational self-assessments of CLAS-related activities and are encouraged to integrate cultural and linguistic competence-related measures into their internal audits, performance improvement programs, patient satisfaction assessments, and outcomes-based evaluations.

This evaluation will be included in the program evaluation activities conducted by our external evaluator.

Project Timeline: 

Table 1